Innovacious Knowledge Base

Innovacious is an Australian business with a Brisbane address and a global team. Founder and Chief Website Specialist Robert Millar leads the business from Japan. Our Australian contact address is Level 34 Santos Place, 32 Turbot Street, Brisbane, QLD 4000.

No. Robert Millar’s company has been designing, updating and optimizing websites since 2007. In 2022, he began sharing the team that manages his own website portfolio with other entrepreneurs and small businesses.

Innovacious is led by Robert Millar, Founder and Chief Website Specialist, working with website design, development, content and social media specialists. Meet the team and read our story.

We provide ongoing website support through a flat-rate subscription, with services defined by your chosen plan. Our team uses the same services to run our own portfolio of websites. You get access to experienced specialists without hiring and managing an in-house team.

Choose Bronze for proactive WordPress maintenance, Silver for design, development and optimization, or Gold for Silver plus ongoing content creation. See plans and pricing below.

Prices are in US dollars (USD). Monthly subscriptions are:

• Bronze — Website Proactive Maintenance: $97 per month.
• Silver — Website Concierge Service: $397 per month.
• Gold — AI-Powered Content Creation: $697 per month. Gold includes everything in Silver plus ongoing content creation.

For the current features and signup options, see Bronze, Silver and Gold.

Yes. Our website offers yearly billing with a 10% discount. The published annual charges are:

• Bronze: $1,048 USD billed annually — shown as approximately $87 per month.
• Silver: $4,288 USD billed annually — shown as approximately $357 per month.
• Gold: $7,528 USD billed annually — shown as approximately $627 per month.

The lower monthly figures are approximate equivalents of an annual payment; they are not month-to-month prices. Select your billing option on the plan page and check the total at checkout.

• Bronze: ongoing WordPress maintenance, updates, backups and security monitoring. It does not include content edits, design requests or development tasks.
• Silver: website redesigns, updates, fixes, new builds, SEO, AEO and page-speed optimization, with 24/7 support and monitoring.
• Gold: everything in Silver plus weekly blog posts, weekly social media posts and monthly newsletters, supported by custom visuals, scheduling and reporting.

If you are unsure, start with our free Website Growth Roadmap or ask the team.

Yes. Our monthly plans have no minimum subscription term or long-term contract. You can start with a single month, then pause and resume as your needs change.

Yearly plans are billed annually. If you are considering a change to an annual subscription, contact us to confirm how it applies to your billing arrangement.

Yes. If you have multiple websites, contact us with the sites you want managed so we can confirm the appropriate subscriptions and scope for each one.

Bronze keeps your WordPress website maintained, backed up and monitored. It includes:

• Proactive updates to WordPress core, themes and plugins.
• Daily backups and site restores when needed.
• 24/7 security monitoring.
• Weekly email reports on website health and performance.
• A live dashboard showing visitor numbers, Google search positions and top traffic sources.
• Optional hosting on our high-performance platform and free website migration.

When you host with us, the plan also includes automatic malware removal, proactive site hack repair and the published 99.95% website uptime commitment. See the Bronze plan page for details.

No. Bronze focuses on maintenance and security. Content edits, general fixes, design requests and development tasks are not included. Choose Silver if you need those services. Malware removal and site hack repair are included when hosting with us, as described in the Bronze plan.

Hosting with us is optional, and free migration is available if you choose to move. Automatic malware removal, proactive hack repair and the published uptime commitment are specifically tied to hosting with us. Contact us to discuss your existing hosting setup.

Silver gives you an ongoing website design and development team. It includes:

• Unlimited hours per month of expert redesigns, updates and edits for your WordPress site.
• 30 hours per month of expert redesigns, updates and edits for a non-WordPress site.
• New website designs and redesigns of existing sites.
• Search Engine Optimization (SEO) and Answer Engine Optimization (AEO).
• Page-speed optimization across devices.
• Senior developer support, security monitoring and proactive site repair, available 24/7.
• A live dashboard showing traffic, Google search positions, AI search visits and top traffic sources.

See the Silver plan page for current details.

Yes. Silver provides 30 hours per month of redesigns, updates and edits for non-WordPress websites, compared with unlimited hours for WordPress sites. If you use Joomla, Drupal, a custom HTML site or another platform, contact us about your setup so we can confirm the work you need.

Yes. The full Silver plan includes new website builds and redesigns of existing websites. The team can modernize your layout, improve the visitor experience and align the design with your brand. Tell us about your website and goals so we can discuss the work and hosting arrangements.

Yes. These are included in Silver and, through Silver, in Gold. SEO helps improve your visibility in search engines. AEO helps make your business and content easier for AI answer engines to understand and reference. Page-speed optimization focuses on faster loading across devices.

Your live dashboard helps you track website traffic, search positions, AI search visits and traffic sources. Start with the free Website Growth Roadmap to identify priorities for your site.

Yes. Our current assessment is the free Website Growth Roadmap. You can request it before choosing a paid plan. Silver includes ongoing SEO, AEO and page-speed work; the roadmap provides a prioritized starting point.

Request your free Website Growth Roadmap.

It is an AI-powered, 360-degree website checkup designed to identify what is working and what is holding your site back. It includes:

• 10 Quick Wins, ordered by impact.
• Trust Signals assessing experience, expertise, authority and trustworthiness.
• On-page and off-page findings, including content, titles, intent matching, local signals and links.
• Checks covering crawlability, indexing, speed and structured data.
• A “Start With This” recommendation identifying a high-impact, practical first step.

Submit your name, website and email on the Website Growth Roadmap page to request yours.

Use your client portal to submit requests. You can reply to the team about your orders by email, including from your phone. Our team is available around the clock. If you need help getting started, contact us.

Ongoing content creation is part of Gold — AI-Powered Content Creation. Gold includes Silver’s website services plus weekly blog posts, weekly social media posts and monthly newsletters.

No. When available, the limited Website Concierge Service “Lite” trial is for WordPress websites and covers updates and edits, client-portal requests and email replies. It does not include the full plan’s redesigns, new website builds, SEO, AEO, page-speed optimization or senior-developer security monitoring and proactive repair benefits.

Trial availability changes. Check the Silver plan page for the current offer and scope.

Gold includes everything in Silver, plus done-for-you content creation managed for your business:

• A fresh blog post each week for your website.
• Weekly social media posts, formatted and published across your active channels.
• A separate monthly newsletter for your email list.
• Topics tailored to your niche, voice and marketing goals.
• Custom images and infographics created in-house.
• Evergreen social posts scheduled for repeat publication.
• A personalized content calendar and social media reporting dashboard.
• A dedicated account manager and approval-based publishing.

The current service name is AI-Powered Content Creation. It covers more than social media alone. See the Gold plan page.

Yes. Gold includes a fresh blog post every week, tailored to your business and published to your website after your approval. We curate topics around your niche and marketing goals, and you can suggest topics or provide direction. Gold also includes weekly social posts and monthly newsletters.

We combine human expertise with AI-assisted writing and polishing. Your content is guided by your business, tone and goals, and reviewed and refined by human editors. A dedicated account manager oversees the service. It is not an unattended automatic publishing process.

We focus on the quality and relevance of the finished content rather than committing to a fixed list of AI products. Ask us if you need details about the workflow for your business.

Topics and messaging are tailored to your niche, voice and marketing goals. You can provide topics and direction, and human review helps refine the content. You review and approve it before publication so it reflects your business.

No. Gold uses approval-based publishing: no content is published without your approval. You can also see your planned publication schedule in your personalized content calendar.

Gold includes a social media reporting dashboard with engagement metrics and audience growth trends across your channels. The Silver services included in Gold also provide a live website dashboard showing traffic, search positions, AI search visits and top traffic sources.

If you know a business that needs website support or content creation, contact the Innovacious team about making a referral. We can explain the current affiliate arrangements, eligibility, commission and payment terms before you take part.