I’m proud that Innovacious boasts a 24-hour turn around time for meaningful responses to any incoming requests from any client.

We can pride ourselves on fast turn arounds because we provide 24/7 support via a connected team of website experts spread all across the globe.

But recently our turn around time has been creeping up to 15 hours, 21 hours and beyond…

Not good at all…

So I’ve been experimenting with moving work for our clients in Japan to our team in the Philippines and away from our teams in Europe or the Americas, for example, hoping to see a measurable uptick in team-to-client response time.

After all, it doesn’t make sense for you to have to wait for my team members to wake up in other time zones to get a response, so I figured that the easy 1-hour time difference between Japan and the Philippines should make a difference.

Today I’m super happy to say that so far we’re down to a response time of just 7 hours and 46 mins across all clients for the past week! More work to be done here, but so far this is looking really good.